5 stars for Laureen because she is an awesome therapist, and I have seen a big improvement. Minus one star for the reception who can be a bit pushy and borderline rude at times. I understand that she may need to follow protocol but you need to be a bit more pleasant and friendly at a customer service position where the client is paying $200 each time. I have been very tempted to switch to another PT based on the difficulty with scheduling appointments, but Laureen is just that good.
— H Y., 8/4/2017 via Yelp!